REFUND POLICY

You have 14 calendar days from delivery of the final item in your order to request a return, without having to provide a reason.

The item must be in the same condition in which you received it: unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact support@theibizacandles.com. Items returned without a prior return request will not be accepted.

If your return is approved, we will provide a shipping label and instructions on how and where to send your parcel.

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged or incorrect.

Returns are not accepted for perishable goods, custom-made or personalised products, personal care or beauty items, hazardous materials, flammable liquids or gases, or gift cards. Please contact us if you have questions about a particular item.

To exchange an item, return it first and, once the return has been accepted, place a new order.

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days without giving a reason, subject to the conditions above.

We will notify you when we have received and inspected your return and whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card issuer may take additional time to process it.

If more than 15 business days have passed since your refund was approved, please contact support@theibizacandles.com.