PRIVACY POLICY
Last updated: 7 October 2026. THE IBIZA CANDLES operates this store and website, including the information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). THE IBIZA CANDLES is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal information. Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used and disclosed as described herein.
PERSONAL INFORMATION WE COLLECT OR PROCESS. When we use the term “personal information”, we mean any information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you reside and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from such information:
Contact details, including your name, address, billing address, shipping address, telephone number and email address. Financial information, including credit and debit card numbers, financial accounts, payment card information, financial account details, transaction details, payment method, payment confirmation and other payment-related information. Account information, including your username, password, security questions, preferences and settings. Transaction information, including items you view, add to your cart, save to your wishlist, purchase, return, exchange or cancel, and your previous transactions. Communications with us, including information you provide when contacting us, such as when submitting a customer service complaint. Device information, including details of your device, browser or network connection, IP address and other unique identifiers. Usage information, including information about how and when you interact with, use or browse the Services.
SOURCES OF PERSONAL INFORMATION. We may collect personal information from the following sources: Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide your personal information. Automatically through the Services, including information from your device when you use our products or services or visit our websites, and through cookies and similar technologies. From our service providers, including when we engage them to enable certain technology or when they collect or process your personal information on our behalf. From our partners or other third parties.
HOW WE USE YOUR PERSONAL INFORMATION. Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
Providing, personalising and improving the Services. We use your personal information to provide the Services, including fulfilling our contract with you, processing payments, managing orders, remembering your preferences and items of interest, sending account notifications, handling purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging shipping, facilitating returns and exchanges, enabling reviews and providing a personalised shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalise and improve the Services. Marketing and advertising. We use personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or post, and displaying online advertisements for products or services on the Services or other websites, including based on items previously purchased, added to your cart or other activities on the Services. Security and fraud prevention. We use personal information to authenticate accounts, provide secure shopping and payment, detect, investigate or respond to potentially fraudulent, illegal, unsafe or malicious activities, protect public safety and safeguard our services. If you register an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password or other information with anyone. Communications with you. We use personal information to provide customer support, respond to requests, deliver services effectively and maintain our business relationship. Legal reasons. We use personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation or other contentious legal proceedings, and to enforce or investigate potential violations of our terms or policies.
HOW WE DISCLOSE PERSONAL INFORMATION. In certain circumstances, we may disclose your personal information to third parties for legitimate reasons in accordance with this Privacy Policy. These circumstances may include:
With Shopify, vendors and other third parties providing services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order management and shipping. With business and marketing partners to provide marketing services and display advertising. For example, we use Shopify to support personalised advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to instruct us not to share information about you for personalised advertising and marketing based on your online activity across different merchants and websites. You may exercise your rights to opt out of such uses here. When you direct, request or otherwise consent to disclosure of particular information to third parties, for example to ship products or through social media widgets or login integrations. With our affiliates or, more generally, within our corporate group. In connection with a business transaction, such as a merger or insolvency proceeding; to comply with applicable legal obligations, including responding to subpoenas, search warrants or similar requests; to enforce the Terms of Service or applicable policies; and to protect or defend the Services, our rights and the rights of users or others.
RELATIONSHIP WITH SHOPIFY. The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To provide and improve the Services, information you submit will be transmitted to and shared with Shopify and third parties who may be located in countries other than your own. In addition, to help protect, develop and improve our business, we use certain advanced Shopify features incorporating data and information obtained from your interactions with our store, other merchants and the Shopify platform itself. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, other merchants and the Shopify platform. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise rights concerning its use for these
purposes. For more information about how Shopify uses your personal information and the rights you may have, please see Shopify's Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information here: Shopify Privacy Portal link.
THIRD-PARTY WEBSITES AND LINKS. The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, we recommend reviewing their privacy and security policies and other terms and conditions. We do not guarantee or accept responsibility for the privacy or security of such sites, including the accuracy, completeness or reliability of their information. Information you provide in public or semi-public spaces, including information shared on third-party social media platforms, may also be visible to other users of the Services and of those platforms, without limitations on its use by us or third parties. The inclusion of such links does not, by itself, imply endorsement of the content of those platforms or their owners or operators unless expressly stated in the Services.
CHILDREN'S DATA. The Services are not intended for use by minors, and we do not knowingly collect personal information from minors under the applicable law in their jurisdiction. If you are a parent or legal guardian of a minor who has provided us with personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under the age of 16.
SECURITY AND RETENTION OF YOUR INFORMATION. Please note that no security measure is perfect or infallible, and we cannot guarantee “absolute security”. In addition, information you send us may not be secure during transmission. We recommend that you do not use insecure channels to send sensitive or confidential information.
How long we retain personal information depends on several factors, including whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
YOUR RIGHTS AND CHOICES. Depending on where you reside, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances and, in some cases, we may decline a request where permitted by law. Right of access. You may have the right to request access to personal information we hold about you. Right to deletion. You may have the right to request deletion of personal information we hold about you. Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you. Right to data portability. You may have the right to receive a copy of personal information we hold about you and request its transfer to a third party, in certain circumstances and subject to exceptions. Right to opt out of sale or sharing for personalised advertising. Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of personal information or its processing for “targeted advertising” as defined by applicable privacy laws. You may exercise these opt-out rights here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat that visit as an opt-out request for the device and browser you use. If we can associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account as well. For more information about Global Privacy Control, visit https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognise other “Do Not Track (DNT)” signals sent by your browser or device. Managing communication preferences. We may send promotional emails, and you may opt out at any time using the unsubscribe option in our
emails. If you opt out, we may continue to send non-promotional emails, such as messages about your account or orders.
If you reside in the United Kingdom or European Economic Area (EEA), subject to exceptions and limitations under local law, you may exercise the following rights in addition to those described above: Objection to and restriction of processing. You may have the right to request that we stop or restrict processing your personal information for certain purposes. Withdrawal of consent. Where processing is based on your consent, you have the right to withdraw it. Withdrawal will not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.
You may exercise any of these rights through the locations indicated in the Services or by contacting us using the details below. For more information about how Shopify uses your personal information and your rights, including regarding data processed by Shopify, visit https://privacy.shopify.com/en. We will not discriminate against you for exercising these rights. We may need to verify your identity before processing requests, as permitted or required by applicable law. In accordance with applicable law, you may appoint an authorised representative to submit requests on your behalf. Before accepting a request from a representative, we will require proof that you authorised them to act on your behalf, and we may require you to verify your identity directly with us. We will respond within a reasonable period as required by applicable law.
COMPLAINTS. If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us using those details, or to lodge a complaint with your local data protection authority. For the EEA, a list of data protection authorities can be found here.
INTERNATIONAL TRANSFERS. Please note that we may transfer, store and process your personal information outside the country where you reside. If we transfer personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs) or any equivalent agreement issued by the relevant UK authority, as applicable, unless the transfer is to a country recognised as providing an adequate level of protection.
CHANGES TO THIS PRIVACY POLICY. We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal or regulatory reasons. We will publish the updated version on this website, update the “Last updated” date and notify you of changes as required by applicable law.
If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any rights available to you, please call us on +34 634 20 37 68, email support@theibizacandles.com or contact us at THE IBIZA CANDLES S.L, Guillem de Montgri n 1, 07800 Ibiza, Balears, Spain. For the purposes of applicable data protection law, we are the controller of your personal information.